FAQ's

How long will it take to get my order?
The answer to that question is "When do you need it?" We pride ourselves in meeting the deadlines of our customers. We can expedite most orders to as fast as one day production time if necessary with next day delivery if needed. It is important to note that you the customer play a key role in how long it takes to process an order. Examples of this are: clarity and accuracy of your order information, timely responses to our inquiries; and, if a proof is required, fast approval turnaround.

Our standard production time is 10-15 working days. Production time begins once all necessary line copy, artwork, production information and proof approvals are received.

Time in shipment depends on the level of service selected and available. Please note that premium shipment services (e.g. overnight, next day, two day, air, overseas) are considerably more expensive than local ground.

Orders requiring a turnaround time less than our standard production time are subject to an expedited service charge. It is important to note that it may be to your financial advantage to consider our expedited service charge versus incurring premium shipment charges.

What fonts do you have available for engraving?
We have two font groupings - one for Gifts and one for Plaques. Follow these links to view the collections. Flourishes are also available.

How do I place an order?
Orders are placed by directly contacting Engraving, Awards & Gifts. We do not offer a shopping cart option at this time as most of our products are custom made and pricing may vary based on your unique requirements.

What is a proof?
A proof is a document that shows all information and/or artwork in its final form before we proceed with production. Proofs are necessary to allow you to see any errors that may need to be corrected before producing your order.

Do you have an Artwork Service?
Yes. We have in-house artists at your service.

How do I contact you?
  Using our online Contact Form. This is the best way for us to receive your information.
  Emailing to Sales@EngravingAwardsGifts.com
  Calling 1-800-203-9588 (Monday-Friday 8am-8pm EST)
  Faxing to 1-603-524-1153
  Mailing our headquarters at-
    Engraving, Awards & Gifts, 42 Franklin Street, Laconia, NH 03246 USA

What are expedited charges?
Orders requiring personalization which must be shipped in less than our standard production time are accepted when our production schedule permits and are subject to Expedited Service pricing. Standard production time is 10-15 working days and does not include time in shipment for the purpose of determining delivery dates. Production time begins once all necessary line copy, artwork, product information and proof approvals are received. Expedited Service is available on most products within the limitations outlined below and subject to additional charges.

What File formats do you accept?
Vector Artwork - Images that have their information stored geometrically and can be easily scaled to any size without loss of quality. Generally produced with graphics applications such as Corel Draw and Adobe Illustrator.

• Artwork in vector format is preferred. Artwork should be submitted without gray scales, halftones or color unless being used for color reproduction. If your artwork contains specific fonts that are to be reproduced, it should be converted to curves (Corel) or outlines (Adobe) before being submitted.

  Acceptable Storage Media-
  If a file cannot be sent via email here are some options for sending us your artwork:
  
• IBM Formatted CD
  
• USB Memory Key
  
  Acceptable PC File Formats-
  Here is the list of file formats that we can use in order of preference:
  *Note- If artwork is to be screen printed we would like it to be color separated.
  Vector Formats:
  
• .cdr (Corel Draw)
  
• .eps (Encapsulated Postscript)
  
• .ai (Adobe Illustrator)
  Raster Formats:
  
• .tif (TIFF Bitmap)
  
• .jpg
  
• .gif
  
  Alternative Artwork Forms-
  Although EAG prefers digital art, we recognize that it is not always possible.
  The following can be used in black & white or color:
  
• Laser Printout
  
• Photocopies
  
• Inkjet Printout
  
• Business Cards
  
• Photos
  
• Patches
  
• Faxes are the lowest quality form of artwork. We prefer not to use them.